New Life Counselling – Case Study

About New Life Counselling

New Life Counselling is a voluntary counselling agency providing support for children, young people, adults and families for a wide range of issues including stress, anxiety, depression, suicide and self harm. Operating in Belfast since 1993 New Life Counselling supports over 2,000 clients annually.

Data protection, records management and robust IT systems to support service delivery is crucial to the success of the organisation.

Karen Collins, CEO of New Life Counselling provided feedback on her experiences working with Precept.

> 1. What was your company’s need?
New Life Counselling was in need of professional IT support at a competitive cost to support with our organisational IT needs. These needs included daily IT support and troubleshooting, management of IT strategy and guidance on appropriate IT policies including data protection, support with the set up of a new website, CRM database secure hosting, transitioning from servers to Office 365. We also needed support at the outset with a significant office move.

Karen Collins - NLC CEO

Karen Collins, CEO of New Life Counselling

> 2. Which characteristics do you look for in a supplier / partner?
In any supplier we look for reliability, value for money, flexibility and staff who are easy to work with, understanding our needs and helping us with the professional expertise that we lack internally.

> 3. How did you plan the project / service with Precept IT?
We tendered for the services that we needed from an IT provider and were delighted to award this work to Precept. At the outset the CEO of New Life Counselling met with Clive Jones of Precept to explore the IT needs and in particular to plan and schedule the initial office move. Precept provided guidance on the various stages and tasks required to effectively achieve this and staff were available to us throughout the process to ensure that things went smoothly.
Precept also had an existing relationship with our CRM provider so they worked closely together to provide the hosting support that we needed.
The online helpdesk, email support and responsiveness of Precept staff throughout the process and on an ongoing basis is second to none.

> 4. How did you work together to achieve an optimum result?
Senior staff in Precept and New Life Counselling were in regular communication throughout to troubleshoot any issues that would arise to ensure they could be resolved at the earliest opportunity.

> 5. What do you like about the outcome so far?
Precept staff are friendly and supportive. They have been clear and responsive to our needs. Issues are generally resolved very quickly via the helpdesk or remote support. This minimises cost to the organisation. Precept have been very transparent in their relationship and this is greatly appreciated.

Outcomes for New Life Counselling?

  • Ongoing competitively priced, flexible and reliable service
  • Reliable ongoing hosting of CRM database
  • Effective movement of IT systems along with office move
  • User friendly IT helpdesk support