Laura Feeney, Project Manager at CLARE CIC kindly shared with us her persepctive on working with Precept IT on recent IT projects and more general day-to-day IT support.
What was your company needs?
As a newly established organisation we required professional advice on the most appropriate IT system to meet our requirements. This included identifying IT solutions, installing equipment and software that was capable of managing daily workload and ensuring we had secure web based back-up solutions. As we grew we identified the need to develop a sophisticated web based management information system that enabled us to further develop and enhance our services. Throughout we needed a supplier who could provide us with a bespoke tailored service with ongoing support and aftercare.
What characteristics to look for in a supplier/partner?
It is important for us to receive a professional service with a supplier who is knowledgeable and can provide us with an outcome that meets our needs. A personal approach is much more productive enabling us to discuss our requirements and explore solutions together.
How did you plan the project/service with Precept IT?
We invited Precept IT to prepare an IT installation proposal along with other IT specialists which was initially submitted in the form of a written tender response. Following a successful tender award based on the understanding of the brief and competitive quotation we met and discussed our requirements in detail and agreed an implementation plan.
How did you work together to achieve optimum results?
We were assigned a key person within the organisation who met with us throughout the planning, implementation and trial stages ensuring we were fully supported throughout the process. Good communication and understanding of our needs ensured we were able to work together to achieve an excellent outcome for our organisation.
What do you like about the outcome so far?
We have a system that meets all our requirements from the original brief and more. Our IT solutions have improved our organisational processes and enabled us to deliver a more professional service. We feel confident in knowledge that our systems are secure and we have unlimited remote support if required.
Creative Local Action Response & Engagement (CLARE) CIC
CLARE is a Community Interest Company established in 2013 with a focus on harnessing skills and capacity within local communities and connecting them to adults and older people who require a range of social supports. The project is based in Mount Vernon area and operational across North Belfast with a small project team of 3 and over 40 local community champion volunteers.
We work with Belfast Health & Social Care Trust receiving referrals of individuals requiring a range of community supports and it is important for us to ensure that we deliver a professional service and have the appropriate systems in place. Since 2014 we have supported over 70 people living in North Belfast enabling them to maintain their independence and receive the practical help that makes a real difference to their lives. We have recruited over 40 community champion volunteers who have delivered over 1000 hours of life changing support.
Tracks Social Service contacts
Matches vulnerable people with volunteers.
Collates reports for Belfast Health and Social Care Trust
“CLARE-C.I.C. is operational in a pilot phase in Mount Vernon estate and outskirts focusing on developing a sustainable and scalable community model that will be extended along the Shore Road and Inner Belfast.”
This application allows social workers to track individuals under their care, recording all contacts with the person or tasks performed on their behalf. The organisation also invite the public to sign up to the project and volunteers some free time to provide services to their neighbours, the application’s algorithm matches volunteers with vulnerable people according to availability and service requirements.