Unified Communications

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    Unified Communications - Collaboration integrated into your workflows

    With Intelligent Unified Communications, users are better connected and more productive; colleagues have the insights and tools they need to communicate and collaborate more effectively. Microsoft Teams, a chat-based hub for modern teamwork within Microsoft 365, delivers leading-edge communication capabilities.

    The traditional conference room with wooden panels has had its final day: modern, collaborative conference rooms with full collaboration features are the new norm. Modernize your conference room solutions and easily connect them to an existing collaboration platform such as Microsoft Teams, Microsoft 365 Business Voice is the cloud-based VOIP phone system for audio conferencing in Microsoft Teams for SMBs

    Unified Communications – Why Early UC Integration Is Key

    Whether we’re an outbox orator, VoIP visionary, or water-cooler raconteur, our methods of communication, surprisingly enough, determine our potential productivity. As a new or growing organization, diving headfirst into the strategic execution of your operations without reflecting on how you communicate with your team could result in business failure. For a UC solution to be effective, it must meet the needs of both the individual users and the business. Understanding some of the basic functions of Unified Communications (UC) and how to implement these methods across your team can save you from having to clean up messes later on, reduce friction in your operations, and foster genuine connections between your employees

    Introducing Microsoft 365 Business Voice

    Now you can add a phone system designed for Microsoft 365 to your existing plan. Transform how work gets done by unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution.

    Unified Communications Allow Freedom

    Investing in a UC service that delivers a consistent, multi-device, UI and UX platform can free your organization from the need to download, install, and learn new software. With the right UC provider, all your communications are streamlined, reducing friction within your organization. While freedom is an essential feature of UC, you should not jeopardize your company by investing in a service that may put your business at risk. Before investing in a UC provider, make sure that you speak with a representative about security features and encryption services, as well as refined user controls, privacy, and transparency.

    The Gartner Unified Communications as a Service (UCaaS) Magic Quadrant has Microsoft Teams at the top in UCaaS

    All-in-one communication solution.
    Transform how work gets done by unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution.
    Enterprise cloud calling
    Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
    Collaborative calling experiences
    Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.

    Simplify your workday with Microsoft UC

    We can provide you with unified communications by integrating your phone systems directly through Microsoft Teams, which enable external calls, reporting, PCI call recording and more.

    Connectivity & Internet

    Unified Communications Promote Collaboration  

    When searching for a UC service, choose one that allows your users to see their contacts' online statuses, schedule meetings quickly and easily, as well as start conversations with their colleagues within applications. Let’s say you’re chatting with a colleague or a client about a current project you’ve been working on. Using your UC provider’s features, you can easily turn that chat into a video-call to obtain real-time feedback. When you know who is present, you know which skills, perspectives, and insights you can call on from your team. An essential function of UC is knowing which content, tools, people, and conversations are available in your team’s workspace at any given moment.

    Unified Communications Support a Modern Workflow 

    As UC adapts to the future of the workplace, the demand for new technology will only increase. Staying up-to-date with communications platforms may be difficult if you choose features that do not automatically update with their parent programs. Additionally, as the remote workforce continues to grow, an upfront investment in a UC program that adapts to your team’s mobile needs will pay off in the long run. While securing the right UC strategy for your present team is important, choosing a UC solution that anticipates and responds to your organization’s future needs will ensure the greatest long-term success.

    Unified Communications Allow Freedom
    Unified Communications Promote Collaboration
    Connect everywhere - Enable more efficient and effective meetings
    Unified Communications Support a Modern Workflow
    Get Microsoft's all-in-one communication solution today.
    Microsoft Teams UCaaS supports enterprise telephony, personal and team messaging, and meeting capabilities. Teams telephony services can be consumed through Certified for Teams or Certified for Skype for Business desk phones, or desktop/web/mobile clients. Key improvements in the past year include Microsoft Direct Routing (a standard SIP interface to connect to CSPs for dial tone and minutes), AI tools to predict user needs, language translation, and tailored apps and platform extensions for frontline workers.
    Microsoft Teams is best suited for organizations of all sizes that subscribe to Microsoft 365 and want a rich collaboration and communications experience.

    Our Expert Engineers

    Michael Dawson

    IT Helpdesk Supervisor & Senior IT Engineer

    Ross Henry

    Senior IT Engineer