Jo Logan, Project Director of BlueBuild in Newtownards, Co. Down has had direct experience of IT support from the team at Precept. She’s been kind enough to share her opinions with us.
What was your company’s need?
As BlueBuild grew quickly our initial computer support was unable to cope so we needed a company who could provide us with the service we required effectively and efficiently .
Which characteristics do you look for in a supplier / partner?
A company with a face and not just an automated response. A company that presents itself in a professional manner with depth of knowledge and experience in the field. Precept ticked all these boxes. Precept see any problem with IT as their problem which they take on board and resolve in a timely manner. One less thing for me to worry about.
How did you plan the project / service with Precept IT?
Our Account Manager at Precept, Clive Jones came to discuss face to face with us our business and our needs. Basically to
1. provide an IT helpdesk with unlimited remote technical support
2. Implemented cloud email and folders using Office365
3. Assisted with router and other hardware issues
4. Upgraded the Antivirus to a centrally managed solution
How did you work together to achieve an optimum result?
Open fast communication with each other. Through time Precept has built up our trust as Precept have not let us down
What do you like about the outcome so far?
Our IT support has been smooth running and problem free and has given us tremendous peace of mind. Computers are a key part of our business.
About BlueBuild Energy
BlueBuild Energy Limited is a Renewable Energy Company formed in April 2011.The Company was the vision of the current Managing Director Ewan Melvin. With the introduction of incentives for solar installations from the government we saw a niche market to develop a business selling and installing solar panels. To compliment this market we also have established an insulation division providing cavity, loft and external insulation. We have grown since 2011 from 3 to over 20 employees. Our clients range from home owners who like the thought of a small business on their roof to small and large businesses throughout Northern Ireland who are keen to harness the savings we can offer through our products.
For more information visit www.BlueBuildEnergy.com